Privacy Policy
Infant Feeding Specialist (“we”, “us”, or “our”) respects your privacy and is committed to protecting your personal information.
We manage personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
This Privacy Policy explains how we collect, use, store, and disclose your information when you engage with our services, including consultations, website use, and communication with us.
By using our services, you agree to this Privacy Policy.
1. Information We Collect
We collect personal and clinical information necessary to provide safe and effective feeding support.
a. Information you provide directly
This may include:
- Your name, email address, phone number, and address
- Information about your baby or child (including feeding history, symptoms, medical history, and developmental information)
- Intake forms, questionnaires, and consultation notes
- Information shared during consultations (in-clinic, telehealth, or home visits)
- Communications with us (including email, messaging platforms, or phone)
- Photos, videos, or other materials you provide to support assessment
b. Information collected automatically
When you use our website, we may collect:
- IP address
- Browser type and device information
- Pages visited and usage patterns
- Dates and times of access
This information is used in an aggregated way to improve website performance and user experience.
2. How We Use Your Information
We use your information to:
- Provide clinical assessment and feeding support
- Understand your baby’s feeding patterns and contributing factors
- Communicate with you about appointments and follow-up
- Maintain clinical records in accordance with professional obligations
- Improve our services and systems
- Comply with legal, regulatory, and professional requirements
We will only use your information in ways you would reasonably expect in the context of receiving clinical support.
3. How We Store and Protect Your Information
We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, or disclosure.
Your information may be stored:
- In secure digital systems
- On encrypted servers
- In clinical record-keeping systems accessible only to authorised personnel
While we take appropriate precautions, no system can be guaranteed to be completely secure.
If a data breach occurs that is likely to result in serious harm, we will notify you and the Office of the Australian Information Commissioner (OAIC) as required under the Notifiable Data Breaches Scheme.
4. How Long We Keep Your Information
We retain your information only as long as necessary to:
- Provide services
- Comply with legal and professional obligations
- Maintain appropriate clinical records
Clinical records may be retained for a minimum period required under professional, insurance, or legal requirements, even after services have ended.
5. Media (Photos, Videos & Shared Information)
You may choose to provide photos, videos, or other materials to support assessment.
By doing so, you acknowledge that:
- You are voluntarily providing this information for clinical purposes
- Some methods of sharing (e.g. email or messaging platforms) may not be fully secure
- We are not responsible for how third-party platforms store or process your data
We take reasonable steps to handle this information appropriately and may retain relevant materials as part of your clinical record.
6. Communication & Messaging Platforms
We may communicate with you via email or messaging platforms (such as Instagram, WhatsApp, or similar) where appropriate.
By engaging through these platforms, you acknowledge that:
- They are not secure clinical communication systems
- Limited personal information (including text, images, and videos) may be exchanged
- These platforms are not suitable for urgent or emergency concerns
- We cannot control how third-party platforms store or process your data
7. Disclosure of Your Information
We do not sell your personal information.
We may disclose your information:
- To service providers who assist us in delivering our services (e.g. booking systems, secure storage providers)
- Where required by law or regulatory authorities
- To other healthcare providers, with your consent
8. International Data Transfers
Some of our service providers (such as cloud storage, email, or communication platforms) may store data outside Australia.
Where this occurs, we take reasonable steps to ensure your information is handled in accordance with standards consistent with the Australian Privacy Principles.
9. Your Rights
You have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate or incomplete information
- Request deletion of your information where legally permissible
- Withdraw consent for certain uses of your information
To exercise these rights, please contact us using the details below.
If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.
10. Cookies and Website Analytics
Our website may use cookies or similar technologies to improve user experience and analyse website performance.
You can adjust your browser settings to refuse cookies, however some features may not function properly.
11. Third-Party Links
Our website may contain links to third-party websites or services.
We are not responsible for the privacy practices or content of those third parties and encourage you to review their privacy policies.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
The most recent version will always be available on our website, with the “Last updated” date shown above.
Continued use of our services constitutes acceptance of the updated Policy.
13. Contact Us
If you have any questions or concerns about this Privacy Policy or how your information is handled, please contact:
Infant Feeding Specialist
Email: summer@infantfeedingspecialist.com.au
ABN: 86 504 264 976
